Loop Knowledge Base
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Installation
Start your journey to net-zero with Loop
Installation
Loop Troubleshooting Tool
General
App
Hardware
Loop Smart Meter integration
Loop Smart Meter tutorials
FAQs
Smart Meter sign up process
Smart Meter connection issues
Impact of smart meter loop on existing Loop users
Scope of Beta Trial
Differences for smart meter and Clip users
Troubleshooting
FAQs
General
Compatability
Environment
Energy
Solar
Jargon buster
Appliance Costs
About your Loop
General
Switching
General
Switching process
Savings
Tariffs
Energy schemes
Billing
Ratings
Confirmation
Calculations
Complaints
Data security & privacy
Security
Holding Data
Account Closure
Billing
Subscription
Refund
Policies
Returns
Warranty
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Loop Knowledge Base
Installation
Start your journey to net-zero with Loop
Installation
Loop Troubleshooting Tool
General
App
Hardware
Loop Smart Meter integration
Loop Smart Meter tutorials
FAQs
Smart Meter sign up process
Smart Meter connection issues
Impact of smart meter loop on existing Loop users
Scope of Beta Trial
Differences for smart meter and Clip users
Troubleshooting
FAQs
General
Compatability
Environment
Energy
Solar
Jargon buster
Appliance Costs
About your Loop
General
Switching
General
Switching process
Savings
Tariffs
Energy schemes
Billing
Ratings
Confirmation
Calculations
Complaints
Data security & privacy
Security
Holding Data
Account Closure
Billing
Subscription
Refund
Policies
Returns
Warranty
Installation
Follow this section for information regarding installing your Loop product.
Loop Troubleshooting Tool
Loop Troubleshooting Tool
General
How to create a new Loop account with hardware
Do I need to pay an electrican to install Loop?
Does Loop need WiFi to work?
Are there batteries in my Loop kit?
What details do I need to enter when I set up Loop?
If I move to a new house, is it easy to remove my Loop hub and clip?
Who can I contact if I'm experiencing issues?
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App
What's in your Loop App: The Dashboard
What's in your Loop App: Track
What's in your Loop app: Actions and Tips
How Phantom Load is calculated
I can’t see Virtual Solar and Battery
Help on solar onboarding
I see solar and battery data on some weeks and months but not all
What's in your Loop app: Settings
How do I download the app?
How do I identify my meter type?
Do I need to take meter readings to use the app?
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Hardware
Using Loop with gigabit switches
My Clip is not pairing
Where is my Loop serial number?
Installing your Loop Clip
How do I pair my Loop Clip?
My electricity meter has less than four cables coming from it?
I don’t have any cables visible under my electricity meter?
How do I connect the power to my Loop Hub?
Where do I plug my Ethernet cable?
How do I connect my Loop Hub to my broadband router?
No convenient power socket for your Loop hub?
What TCP IP Port numbers does the Loop hub use?
Can I switch my router and Loop hub off overnight or while I am away on holiday?
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