Loop Knowledge Base

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Loop Knowledge Base

Installation

Installation

Follow this section for information regarding installing your Loop product.

Loop Troubleshooting Tool

Loop Troubleshooting Tool

General

Do I need to pay an electrican to install Loop?

Does Loop need WiFi to work?

Are there batteries in my Loop kit?

What details do I need to enter when I set up Loop?

If I move to a new house, is it easy to remove my Loop hub and clip?

Who can I contact if I'm experiencing issues?

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App

What's in your Loop app: Actions and Tips

I can’t see Virtual Solar and Battery

Help on solar onboarding

I see solar and battery data on some weeks and months but not all

What's in your Loop app: Settings

What's in your Loop App: The Dashboard

What's in your Loop App: Track

How do I download the app?

How do I identify my meter type?

Do I need to take meter readings to use the app?

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Hardware

My Clip is not pairing

Where is my Loop serial number?

Installing your Loop Clip

How do I pair my Loop Clip?

My electricity meter has less than four cables coming from it?

I don’t have any cables visible under my electricity meter?

How do I connect the power to my Loop Hub?

Where do I plug my Ethernet cable?

How do I connect my Loop Hub to my broadband router?

No convenient power socket for your Loop hub?

What TCP IP Port numbers does the Loop hub use?

Can I switch my router and Loop hub off overnight or while I am away on holiday?

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