Loop Knowledge Base
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Installation
Installation
Loop Troubleshooting Tool
General
App
Hardware
Troubleshooting
FAQs
General
Compatability
Environment
Energy
Solar
Jargon buster
Appliance Costs
About your Loop
General
Switching
General
Switching process
Savings
Tariffs
Energy schemes
Billing
Ratings
Confirmation
Calculations
Complaints
Legacy Loop Product (bought before September 2019)
Features in the legacy Loop App
Legacy product owners using the new Loop App
Data security & privacy
Security
Holding Data
Account Closure
Billing
Subscription
Refund
Policies
Returns
Warranty
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Loop Knowledge Base
Installation
Installation
Loop Troubleshooting Tool
General
App
Hardware
Troubleshooting
FAQs
General
Compatability
Environment
Energy
Solar
Jargon buster
Appliance Costs
About your Loop
General
Switching
General
Switching process
Savings
Tariffs
Energy schemes
Billing
Ratings
Confirmation
Calculations
Complaints
Legacy Loop Product (bought before September 2019)
Features in the legacy Loop App
Legacy product owners using the new Loop App
Data security & privacy
Security
Holding Data
Account Closure
Billing
Subscription
Refund
Policies
Returns
Warranty
Installation
Follow this section for information regarding installing your Loop product.
Loop Troubleshooting Tool
Loop Troubleshooting Tool
General
Do I need to pay an electrican to install Loop?
Does Loop need WiFi to work?
Are there batteries in my Loop kit?
What details do I need to enter when I set up Loop?
If I move to a new house, is it easy to remove my Loop hub and clip?
Who can I contact if I'm experiencing issues?
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App
Help on solar onboarding
I see solar and battery data on some weeks and months but not all
I can’t see Virtual Solar and Battery
What's in your Loop app: Actions and Tips
What's in your Loop app: Settings
What's in your Loop App: The Dashboard
What's in your Loop App: Track
How do I download the app?
How do I identify my meter type?
Do I need to take meter readings to use the app?
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Hardware
My Clip is not pairing
Where is my Loop serial number?
Installing your Loop Clip
How do I pair my Loop Clip?
My electricity meter has less than four cables coming from it?
I don’t have any cables visible under my electricity meter?
How do I connect the power to my Loop Hub?
Where do I plug my Ethernet cable?
How do I connect my Loop Hub to my broadband router?
No convenient power socket for your Loop hub?
What TCP IP Port numbers does the Loop hub use?
Can I switch my router and Loop hub off overnight or while I am away on holiday?
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