I’ve entered my postcode but my address isn’t listed. What can I do?

Loop currently supports domestic, mainland UK properties.

If your address is not mainland UK - for example in Northern Ireland or the Isle of Man - it will not appear. The database we use also only shows residential properties with residential meters.  It does not show business properties or residential properties with business meters.

If you live in mainland UK and your address isn't appearing in Loop's address lookup, the two most likely causes are: 

  1. Your property is a new build and the postcode has yet to be added to the National postcode database that we use.  This situation should resolve itself with no action required by you, though timescales are beyond our direct control. Or;
  2. You have at least one business meter registered to your address.  In many cases this is caused by out-of-date data in the industry database, often relating to a previous occupant at your address. The only way to remedy this is for you to contact your energy supplier and ask for the meter profile to be changed from business to domestic.

If you enter your mainland UK postcode and your address does not appear on the list, please contact us at support@loop.homes.  We can then investigate and advise on the appropriate next step, depending on the cause.