How do I make a complaint?

We’re committed to providing the best experience for our customers, so we take all comments seriously.

If you have a complaint, suggestion or an idea on how we can improve, please email our customer support team at support@loop.homes.

If you have a complaint about your energy supplier, please contact them directly. If the problem hasn’t been resolved to your satisfaction, please contact the Energy Ombudsman on 0330 440 1624 or visit www.ombudsman-services.org/energy