During "Device Setup", you’ll be asked on the app to identify the type of electricity meter you have, based on the number of cables you have connected to it. Simply swipe through the images and select the one that looks most similar to yours.
Generally a domestic electricity meter will have 4 or 5 cables connected to it. However, some installations will use a special connection block between the incoming cable and the meter. In this case, only 2 or 3 cables will be visible.
- If you have 4 cables: clip on the RIGHT HAND CABLE
- If you have 4 cables with a special connector, leaving only 2 cables visible: clip on RIGHT HAND CABLE
- If you have 5 cables: clip on the LEFT HAND CABLE
- If you have 5 cables with a special connector, leaving only 3 cables visible: this configuration is not supported - unfortunately you are unable to use Loop.
If you want to go back and change the meter you’ve selected, just go to ‘Settings’, then ‘Devices’, where you can go through the device set up again.
If you’re still unsure, please take a photo showing your electricity meter with the surrounding cables and send it to our customer support team at firstname.lastname@example.org with a short description of the problem.