Is there a subscription fee for Loop?

For customers without a smart meter who purchase the Loop Monitoring Kit, your first year's subscription is included in the purchase price.  From Year 2 onwards it is £12 per year and this will provide you with access to all the latest features and updates.

For households with a smart meter, Loop is currently FREE.  We only use details from a payment card to validate your address - we cannot use these details to take payment from you in future. In the event that future subscriptions or payments are introduced following changes to our service, you will be notified and can make choices about your Loop account at that point.