Do I need hardware for Loop and, if I have hardware, where is my serial number?

You don't need hardware for Loop. To add your smart meter go to

I want to add my smart meter

If you're on the Loop app, being asked about adding hardware but you want to sign up with your smart meter then you're in the wrong place!

To connect your smart meter with Loop, go to, login and provide the details required for your smart meter.

Then go back to the app, close the app, reopen and you'll see your smart meter data.


I'm a customer with hardware

If you're a customer with hardware, then the serial number can be found on the bottom or your Loop Hub (shown below). The Loop Hub connects to your broadband router and makes it possible for you to see your electricity usage in the Loop app.