Why is my live data not loading?

If your live data isn’t visible on the app, please check if a LED light is visible on the Loop Hub.

Loop Hub blue LED

 

A solid blue LED indicates that the Hub is working correctly.

 

If you are not receiving any live data then please check the following:

  • Is your broadband router switched off?
  • Can you still connect to the internet with another device in your home which uses your broadband? (i.e smartphone, desktop computer, laptop etc.) If not you can try rebooting your broadband router?
  • Is your Loop Hub still connected to a socket in your broadband router?
  • Is your Loop Hub still powered up?
If you’re still having problems, please send an email to our customer support team at support@loop.homes.