Loop Version 1: How to set your tariff manually in the legacy Loop app or web account

For users of our legacy Loop app whose tariffs do not appear in the tariff lists

This article is only for users of the first generation Loop product.  If your hardware looks like the images below you're in the right place - please read on: 

transmitter     receivergas-reciever


Due to changes made to our tariff switching service on our legacy Loop app, you are no longer able to switch energy tariffs through the app and you are unable to pick your tariff from a list. 

If you want to make sure that the legacy Loop app is still providing you with accurate cost insights, you can update your tariff details manually using information taken from your utility bill. 

The video below shows you how to do this - the process is the same whether you access via app or a web login: