Where can I edit my tariff?

You can now add your actual tariff to get 100% accurate costs in the Loop app.  

Although Loop does not currently support most time-of-use, agile or type-of-use tariffs, there is a small selection of EV tariffs that we are able to display.  You can read why here and what our plans for these tariffs here

  • Select Settings in the top right corner
  • Select Tariff
  • Scroll all the way to the bottom and select Edit tariff
  • On the "Address page" tap on “Next
  • Answer the following questions:
    • Does your home use gas?
    • Do you have dual fuel?
    • How do you pay?
    • Do you have an Economy 7 meter?

Once you have finished:

  • Select your energy supplier
    • If you cannot see any energy suppliers appearing, ensure that your Loop app version is up to date by visiting your app store > look up Loop Energy > confirm if an update is available
    • If you have already updated your Loop app and the list appears empty, log out and go back in. This step should resolve your issue.
  • Then on the next page choose your tariff