Smart Meter energy usage data
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      3. Smart Meter energy usage data

      Why can’t I see real-time data within the Loop Smart Meter app?

      I can see live data on my in-home display but not in Loop. Why is that?

      You won’t see live data in the app because Loop does not have access to your live data. That might sound strange, as you are able to see Live readings on your in-home smart meter display.  However your smart meter sends out two separate sets of electricity readings to two separate networks:

      1. Live readings that update every 10 seconds are sent to your in-home display over a Home Area Network.  However this data never leaves the home and isn't available without additional hardware.
      2. Loop obtains your data remotely over the Wide Area Network.  These remote connections obtain data every 30 minutes - this is what your utility company uses, what you are billed on and the only data that is available in this way to third parties like Loop. 

      We would love to be able to show you live data in Loop but unfortunately smart meters don't support this.