Current Service Issues

Troubleshooting

Most questions and problems can be easily addressed using our new self-help tool. Click the link below to get started.

Turn Down and Save

Loop Smart Meter App

Visit loop.homes to sign up to Loop's Smart Meter service.

Loop Optimise

Loop Alexa Skill

Support materials for Loop's Alexa skill, including help with how to link your Loop account with Alexa.

FAQs

A collection of the most asked queries regarding Loop.

Tariffs

Support material about energy supplier tariffs and Loop

About Loop

Find out more information regarding Loop.

Start your journey to net-zero with Loop

Loop's carbon calculator shows your current household emissions from energy, heating and transport + the changes you can make to bring them down.

Data security & privacy

Billing