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Loop Smart Meter App
Visit loop.homes to sign up to Loop's Smart Meter service.
FAQs
- Why can't I change my email address after I've signed up to Loop?
- Loop Troubleshooting Tool
- How to change your address.
- How do I download the app?
- If Loop is free, why do I need to enter my bank card when registering my smart meter?
- Why isn't my address being validated via my bank card?
- How can I change my address?
- Why does Loop show different costs compared to my bill or In Home Display?
- How does Loop convert from m3 of gas to kWh?
- How are my energy costs calculated?
- How does Loop calculate my electricity's CO2 emissions?
- What are the benefits of using Loop?
- Who should sign up?
- Delete your account: For non registered smart meters
- Delete your account: For registered smart meter accounts
- Where can I find my electricity, gas, oil or LPG usage?
- I see solar and battery data on some weeks and months but not all
- Do I need to take meter readings to use the app?
- EcoMeter: What does the UK grid carbon footprint forecast mean?
- Can I use Loop on any mobile phone, tablet, or computer?
- How do I change my smart meter?
- Why does Loop ask me for information about my home and household?
- What is an MPAN?
Loop Smart Meter tutorials
- How to create a Loop smart meter account tutorial
- Connecting your smart meter to Loop tutorial
- Viewing your Loop Smart Meter account on the app tutorial
- Viewing your historical smart meter data tutorial
- What's in your Loop app: Actions and Tips
- Help on solar onboarding
- What's in your Loop app: Settings
- Where can I edit my tariff?
- What's in your Loop app: Track view
- Get energy-smart with Loop: app walk-through
Smart Meter sign up process
- Before you start linking Loop to your smart meter
- Where do I find the MPAN? (Meter Point Administration Number)
- Where do I find the MAC/GUID/EUI number on my in home display?
- What is an in-home display (IHD)?
- What if I don’t have an in-home display (IHD)?
- How do I know if I have a smart meter?
- Who are Procode and what’s your relationship with Procode?
- Why isn't my address listed in the postcode finder?
- Why isn't my postcode returned by the address look up?
- Why is the in-home display (IHD) option not available for verifying my address?
- Can I add a second property to my Loop account?
- Can more than one person register the same smart meter(s) from the same property with Loop?
- I can't verify my email address
- Can I create a Loop smart meter account directly from the Loop app?
Smart Meter connection issues
Reconfirming your address
Smart Meter energy usage data
- How often does my energy usage data update?
- I’ve completed the sign up flow successfully, but I’m not seeing any data
- Why am I only seeing data for either gas or electricity but not both?
- Why are there gaps in my smart meter data?
- Why can't Loop show my data when other apps can?
- Why can’t I see real-time data within the Loop Smart Meter app?
- I still don't have any smart meter data 2 weeks (or more) since registering