Loop reports that my smart meter is not compatible. Why is this happening?

Loop supports the majority of installed smart meters but some meters do not currently work with Loop. Here are the main reasons why.

Screenshot 2022-01-31 at 16.59.54Your smart meter has been installed in the last few weeks.
It takes some time for your meter to be added to the central repository and become accessible. Please try again in a few weeks’ time.

You don’t have a smart meter installed.
If you are unsure if you have a smart meter then this article will help you find out. If it turns out you don’t have a smart meter, you can contact your supplier to request one.

You have an older smart meter that is not yet supported.
First generation smart meters are currently being migrated to the central system. As they are migrated they become available to Loop. Try again in a few weeks or months and Loop may well work for you.