Loop supports the majority of installed smart meters but some meters do not currently work with Loop. Here are the main reasons why.
Your smart meter has been installed in the last few weeks.
It takes some time for your meter to be added to the central smart meter data network and become accessible. Please try again in a few weeks’ time.
You don’t have a smart meter installed.
If you are unsure if you have a smart meter then this article will help you find out. If it turns out you don’t have a smart meter, you can contact your supplier to request one.
You have an older smart meter that is not yet supported.
Some first generation SMETS1 smart meters are still being migrated to the smart meter data network. As they are migrated they become available to Loop. Try again in a few weeks or months and Loop may well work for you.
Citizens Advice have a tool that checks what type of smart meter you have and whether it is working in smart mode.
If your meter is not on the smart meter data network or not operating in smart mode, ask your energy supplier to migrate or upgrade it.