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    • Differences for smart meter and Clip users
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      Back to home
      1. Loop Knowledge Base
      2. Troubleshooting
      • Loop Smart Meter integration
        • Loop Smart Meter tutorials
        • FAQs
        • Smart Meter sign up process
        • Smart Meter connection issues
        • Impact of smart meter loop on existing Loop users
        • Differences for smart meter and Clip users
      • Start your journey to net-zero with Loop
      • Installation
        • Loop Troubleshooting Tool
        • General
        • App
        • Hardware
      • Troubleshooting
      • FAQs
        • General
        • Compatability
        • Environment
        • Energy
        • Solar
        • Jargon buster
        • Appliance Costs
      • About Loop
        • General
      • Switching
        • General
        • Savings
        • Tariffs
        • Energy schemes
        • Billing
      • Data security & privacy
        • Security
        • Holding Data
        • Account Closure
      • Billing
        • Subscription
      • Policies
        • Returns
        • Warranty

      Troubleshooting

      Are you experiencing issues on your Loop product? Is it hardware or app related?
      • Why are my electricity readings too low?
      • Why isn't my address listed in the postcode finder?
      • When will I start seeing my electricity usage on the Loop app?
      • Why is my live data not loading?
      • Logging into the app: How to reset your password
      • Why am I missing historical data?
      Loop Knowledge Base
      • Loop Homepage
      • Contact Support