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Loop Knowledge Base
Troubleshooting
Installation
Loop Troubleshooting Tool
General
App
Hardware
Troubleshooting
FAQs
General
Compatability
Environment
Energy
Solar
Jargon buster
Appliance Costs
About your Loop
General
Switching
General
Switching process
Savings
Tariffs
Energy schemes
Billing
Ratings
Confirmation
Calculations
Complaints
Legacy Loop Product (bought before September 2019)
Features in the legacy Loop App
Data security & privacy
Security
Holding Data
Account Closure
Billing
Subscription
Refund
Policies
Returns
Warranty
Troubleshooting
Are you experiencing issues on your Loop product? Is it hardware or app related?
Why are my electricity readings too low?
When will I start seeing my electricity usage on the Loop app?
Why is my live data not loading?
I’ve forgotten my password
Why am I missing historical data?