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      1. Loop Knowledge Base
      2. Troubleshooting
      • Installation
        • Loop Troubleshooting Tool
        • General
        • App
        • Hardware
      • Troubleshooting
      • FAQs
        • General
        • Compatability
        • Environment
        • Energy
        • Solar
        • Jargon buster
        • Appliance Costs
      • About your Loop
        • General
      • Switching
        • General
        • Switching process
        • Savings
        • Tariffs
        • Energy schemes
        • Billing
        • Ratings
        • Confirmation
        • Calculations
        • Complaints
      • Legacy Loop Product (bought before September 2019)
        • Features in the legacy Loop App
      • Data security & privacy
        • Security
        • Holding Data
        • Account Closure
      • Billing
        • Subscription
        • Refund
      • Policies
        • Returns
        • Warranty

      Troubleshooting

      Are you experiencing issues on your Loop product? Is it hardware or app related?
      • Why are my electricity readings too low?
      • When will I start seeing my electricity usage on the Loop app?
      • Why is my live data not loading?
      • I’ve forgotten my password
      • Why am I missing historical data?
      Loop Knowledge Base
      • Loop Homepage
      • Contact Support