Loop Knowledge Base
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Installation
Loop Troubleshooting Tool
General
App
Hardware
Troubleshooting
FAQs
General
Compatability
Environment
Energy
Solar
Jargon buster
Appliance Costs
About your Loop
General
Switching
General
Switching process
Savings
Tariffs
Energy schemes
Billing
Ratings
Confirmation
Calculations
Complaints
Legacy Loop Product (bought before September 2019)
Features in the legacy Loop App
Data security & privacy
Security
Holding Data
Account Closure
Billing
Subscription
Refund
Policies
Returns
Warranty
Hello. Search here to find answers to many of our Frequently Asked Questions and also some easy-to-follow self-help guides.
Installation
Loop Troubleshooting Tool
How do I download the app?
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Troubleshooting
Why are my electricity readings too low?
When will I start seeing my electricity usage on the Loop app?
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FAQs
Frequent questions: Using Loop
What appliances can Loop monitor?
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About your Loop
What do the the usage summaries in my Loop emails mean?
How does Loop work?
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Switching
Why should I switch energy tariff?
Why can I trust the Loop switching service?
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Legacy Loop Product (bought before September 2019)
Loop Version 1: How to find your annualised usage on your legacy Loop phone app or web account
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Data security & privacy
Is my energy data secure and private?
Does my device store data?
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Billing
Is there a subscription fee for Loop?
How long will it take to receive a refund?
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Policies
How can I return my Loop device?
What is the warranty policy for my Loop device?
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