Hello. Search here to find answers to many of our Frequently Asked Questions and also some easy-to-follow self-help guides. Current service issues appear below.

Current Service Issues

Troubleshooting

• Loop Troubleshooting Tool

Turn Down and Save

• Opting in to Turn Down and Save didn't work? What should I do next.
• Turn Down and Save: how are my savings calculated?

Loop Smart Meter App

• If Loop is free, why do I need to enter my bank card when registering my smart meter?
• What are the benefits of using Loop?

Loop Optimise

• How does Loop Optimise work?
• Why can't Loop Optimise be used with a Solar Diverter?

Loop Alexa Skill

• How to link Alexa to your Loop smart meter account
• How to use Alexa to stay on top of your energy use

FAQs

• Frequent questions: Using Loop
• What appliances can Loop monitor?

Tariffs

• What should I do if my tariff isn't available in the Loop app?
• Does Loop support time of use tariffs?

About Loop

• How does Loop work?

Start your journey to net-zero with Loop

• How does Loop’s green journey calculate my carbon emissions?

Data security & privacy

• Is my energy data secure and private?

Billing

• Is there a subscription fee for Loop?