Loop Knowledge Base
Loop Homepage
Contact Support
Installation
Loop Troubleshooting Tool
General
App
Hardware
Troubleshooting
FAQs
General
Compatability
Environment
Energy
Solar
Jargon buster
Appliance Costs
About your Loop
General
Switching
General
Switching process
Savings
Tariffs
Energy schemes
Billing
Ratings
Confirmation
Calculations
Complaints
Loop Version 1 Support (bought before September 2019)
Navigating around your Loop App
Using the new Loop App
Data security & privacy
Security
Holding Data
Account Closure
Billing
Subscription
Refund
Policies
Returns
Warranty
Hello. Search here to find answers to many of our Frequently Asked Questions and also some easy-to-follow self-help guides.
Installation
Loop Troubleshooting Tool
How do I download the app?
See all articles
Troubleshooting
Why are my electricity readings too low?
When will I start seeing my electricity usage on the Loop app?
See all articles
FAQs
Frequent questions: Using Loop
What appliances can Loop monitor?
See all articles
About your Loop
What do the the usage summaries in my Loop emails mean?
How does Loop work?
See all articles
Switching
Why should I switch energy tariff?
Why can I trust the Loop switching service?
See all articles
Loop Version 1 Support (bought before September 2019)
Loop Version 1: How to find your annualised usage on your phone app
See all articles
Data security & privacy
Is my energy data secure and private?
Does my device store data?
See all articles
Billing
Is there a subscription fee for Loop?
How long will it take to receive a refund?
See all articles
Policies
How can I return my Loop device?
What is the warranty policy for my Loop device?
See all articles
