Loop Knowledge Base
Self-Help Troubleshooting Tool
Current Service Issues
Troubleshooting
Loop Smart Meter App
FAQs
Loop Smart Meter tutorials
Smart Meter sign up process
Smart Meter connection issues
Impact of smart meter loop on existing Loop users
Start your journey to net-zero with Loop
FAQs
General
Compatability
Energy
Solar
Jargon buster
Appliance Costs
About Loop
General
Loop Clip Hardware
Loop Clip Troubleshooting Tool
General
App
Hardware
Warranty and Returns
Switching
General
Savings
Tariffs
Energy schemes
Billing
Data security & privacy
Security
Holding Data
Account Closure
Billing
Subscription
Hello. Search here to find answers to many of our Frequently Asked Questions and also some easy-to-follow self-help guides. Current service issues appear below.
Current Service Issues
4th October 2022: Partial/Full Missing data since 1st October
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Troubleshooting
Loop Troubleshooting Tool
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Loop Smart Meter App
If Loop is free, why do I need to enter my bank card when registering my smart meter?
What are the benefits of using Loop?
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Start your journey to net-zero with Loop
How does Loop’s green journey calculate my carbon emissions?
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FAQs
Frequent questions: Using Loop
What appliances can Loop monitor?
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About Loop
What do the the usage summaries in my Loop emails mean?
How does Loop work?
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Loop Clip Hardware
Loop Troubleshooting Tool
How do I download the app?
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Data security & privacy
Is my energy data secure and private?
Does my device store data?
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Billing
Is there a subscription fee for Loop?
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