Current Service Issues
- 8 Dec 2023: Tariff screen won't scroll/can't edit tariff (Apple/iOS users only)
- 5 - 8 Dec 2023: Usage data being updated every 6 hours
Turn Down and Save
- Opting in to Turn Down and Save didn't work? What should I do next.
- Turn Down and Save: how are my savings calculated?
Loop Smart Meter App
- If Loop is free, why do I need to enter my bank card when registering my smart meter?
- What are the benefits of using Loop?
Loop Alexa Skill
- How to link Alexa to your Loop smart meter account
- How to use Alexa to stay on top of your energy use
Tariffs
- What should I do if my tariff isn't available in the Loop app?
- Does Loop support time of use tariffs?