- Loop Knowledge Base
- Current Service Issues
31 Mar - 4 Apr: Usage data updates
31 March: We're implementing some important system changes and this may affect the time it takes for new usage data to appear in the Loop app for some users. We are working on optimising the flow of data and appreciate your patience in the meantime.
In addition, the smart meter network will be particularly busy 31 Mar - 2 Apr due to quarterly tariff pricing changes.
We will be monitoring and reacting to any adverse impact of the changes, but if you have received no recent data by 4 Apr please do get in touch.