System changes may cause missing energy data for some users. We are aware of the issues and are working to fix the problems.
14 April: We're implementing some important system changes and this may affect the time it takes for new electricity and gas usage data to appear in the Loop app for some users. We are working on optimising the flow of data and appreciate your patience in the meantime.
In addition, the smart meter network will be particularly busy due to quarterly tariff pricing changes.
We will be monitoring and reacting to any adverse impact of the changes, but if you have not received any recent data by 25 Apr please do get in touch. Please note: As we are already aware of the potential issues affecting some users, we will not respond to individual tickets about missing data until after this date.