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Start your journey to net-zero with Loop
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Loop Knowledge Base
Loop Smart Meter App
Troubleshooting
Turn Down and Save
Loop Smart Meter App
FAQs
Loop Smart Meter tutorials
Smart Meter sign up process
Smart Meter connection issues
Reconfirming your address
Smart Meter energy usage data
Loop Alexa Skill
FAQs
General
Compatibility
Energy
Solar
Jargon buster
Appliance Costs
Tariffs
About Loop
General
Start your journey to net-zero with Loop
Switching
General
Savings
Tariffs
Billing
Data security & privacy
Security
Account Closure
Billing
Subscription
Loop Clip Hardware
General
Loop Solar Installations
Loop Optimise
Loop Smart Meter App
Visit loop.homes to sign up to Loop's Smart Meter service.
FAQs
How to change your address.
How do I change my smart meter?
Why does Loop ask me for information about my home and household?
What is an MPAN?
Why can't I change my email address after I've signed up to Loop?
Loop Troubleshooting Tool
How do I download the app?
If Loop is free, why do I need to enter my bank card when registering my smart meter?
Why isn't my address being validated via my bank card?
How can I change my address?
Why does Loop show different costs compared to my bill or In Home Display?
How does Loop convert from m3 of gas to kWh?
How are my energy costs calculated?
How does Loop calculate my electricity's CO2 emissions?
What are the benefits of using Loop?
Who should sign up?
Delete your account: For non registered smart meters
Delete your account: For registered smart meter accounts
Where can I find my electricity, gas, oil or LPG usage?
I see solar and battery data on some weeks and months but not all
Do I need to take meter readings to use the app?
EcoMeter: What does the UK grid carbon footprint forecast mean?
Can I use Loop on any mobile phone, tablet, or computer?
See more
Loop Smart Meter tutorials
Get energy-smart with Loop: app walk-through
How to create a Loop smart meter account tutorial
Connecting your smart meter to Loop tutorial
Viewing your Loop Smart Meter account on the app tutorial
Viewing your historical smart meter data tutorial
What's in your Loop app: Actions and Tips
Help on solar onboarding
What's in your Loop app: Settings
Where can I edit my tariff?
What's in your Loop app: Track view
See more
Smart Meter sign up process
I can't verify my email address
Can I create a Loop smart meter account directly from the Loop app?
Before you start linking Loop to your smart meter
Where do I find the MPAN? (Meter Point Administration Number)
Where do I find the MAC/GUID/EUI number on my in home display?
What is an in-home display (IHD)?
What if I don’t have an in-home display (IHD)?
How do I know if I have a smart meter?
How do I withdraw N3rgy consent?
Who are n3rgy and what’s your relationship with n3rgy?
Why isn't my address listed in the postcode finder?
Why isn't my postcode returned by the address look up?
Why is the in-home display (IHD) option not available for verifying my address?
Can I add a second property to my Loop account?
Can more than one person register the same smart meter(s) from the same property with Loop?
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Smart Meter connection issues
Will my meter work with Loop?
Loop reports that my smart meter is not compatible. Why is this happening?
Why is Loop telling me to add my smart meter again?
Reconfirming your address
Why do I need to reconfirm my address?
Smart Meter energy usage data
How to download your smart meter data.
How often does my energy usage data update?
I’ve completed the sign up flow successfully, but I’m not seeing any data
Why am I only seeing data for either gas or electricity but not both?
Why are there gaps in my smart meter data?
Why can't Loop show my data when other apps can?
Why can’t I see real-time data within the Loop Smart Meter app?
I still don't have any smart meter data 2 weeks (or more) since registering
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