Loop Knowledge Base
Loop Smart Meter App
Current Service Issues
Troubleshooting
Turn Down and Save
Loop Smart Meter App
FAQs
Loop Smart Meter tutorials
Smart Meter sign up process
Smart Meter connection issues
Reconfirming your address
Loop Alexa Skill
FAQs
General
Compatibility
Energy
Solar
Jargon buster
Appliance Costs
Tariffs
About Loop
General
Start your journey to net-zero with Loop
Switching
General
Savings
Tariffs
Billing
Data security & privacy
Security
Account Closure
Billing
Subscription
Loop Clip Hardware
General
Loop Solar Installations
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Loop Knowledge Base
Loop Smart Meter App
Current Service Issues
Troubleshooting
Turn Down and Save
Loop Smart Meter App
FAQs
Loop Smart Meter tutorials
Smart Meter sign up process
Smart Meter connection issues
Reconfirming your address
Loop Alexa Skill
FAQs
General
Compatibility
Energy
Solar
Jargon buster
Appliance Costs
Tariffs
About Loop
General
Start your journey to net-zero with Loop
Switching
General
Savings
Tariffs
Billing
Data security & privacy
Security
Account Closure
Billing
Subscription
Loop Clip Hardware
General
Loop Solar Installations
Loop Smart Meter App
Visit loop.homes to sign up to Loop's Smart Meter service.
FAQs
Why does Loop ask me for information about my home and household?
What is an MPAN?
How to download your smart meter data.
How to change your address.
How do I change my smart meter?
Why can't I change my email address after I've signed up to Loop?
Loop Troubleshooting Tool
How do I download the app?
If Loop is free, why do I need to enter my bank card when registering my smart meter?
Why isn't my address being validated via my bank card?
Why are there gaps in my smart meter data?
Why am I only seeing data for either gas or electricity but not both?
How can I change my address?
Why does Loop show different costs compared to my bill or In Home Display?
How does Loop convert from m3 of gas to kWh?
Why can’t I see real-time data within the Loop Smart Meter app?
How are my energy costs calculated?
How does Loop calculate my electricity's CO2 emissions?
What are the benefits of using Loop?
Who should sign up?
How often does my energy usage data update?
Delete your account: For non registered smart meters
Delete your account: For registered smart meter accounts
Where can I find my electricity, gas, oil or LPG usage?
I see solar and battery data on some weeks and months but not all
Do I need to take meter readings to use the app?
EcoMeter: What does the UK grid carbon footprint forecast mean?
See more
Loop Smart Meter tutorials
Get energy-smart with Loop: app walk-through
How to create a Loop smart meter account tutorial
Connecting your smart meter to Loop tutorial
Viewing your Loop Smart Meter account on the app tutorial
Viewing your historical smart meter data tutorial
What's in your Loop app: Actions and Tips
Help on solar onboarding
What's in your Loop app: Settings
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Smart Meter sign up process
I can't verify my email address
Can I create a Loop smart meter account directly from the Loop app?
How to create a smart meter account if you're an existing Loop hardware user swapping to a smart meter account
Before you start linking Loop to your smart meter
Where do I find the MPAN? (Meter Point Administration Number)
Where do I find the MAC/GUID/EUI number on my in home display?
What is an in-home display (IHD)?
What if I don’t have an in-home display (IHD)?
How do I know if I have a smart meter?
How do I withdraw N3rgy consent?
Who are and what’s your relationship with N3rgy?
Why isn't my address listed in the postcode finder?
Why isn't my postcode returned by the address look up?
See more
Smart Meter connection issues
Will my meter work with Loop?
Loop reports that my smart meter is not compatible. Why is this happening?
Why is Loop telling me to add my smart meter again?
I’ve completed the sign up flow successfully, but I’m not seeing any data
Reconfirming your address
Why do I need to reconfirm my address?
