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General
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General
Switching process
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Energy schemes
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Legacy Loop Product (bought before September 2019)
Features in the legacy Loop App
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Loop Knowledge Base
Switching
Installation
Loop Troubleshooting Tool
General
App
Hardware
Troubleshooting
FAQs
General
Compatability
Environment
Energy
Solar
Jargon buster
Appliance Costs
About your Loop
General
Switching
General
Switching process
Savings
Tariffs
Energy schemes
Billing
Ratings
Confirmation
Calculations
Complaints
Legacy Loop Product (bought before September 2019)
Features in the legacy Loop App
Data security & privacy
Security
Holding Data
Account Closure
Billing
Subscription
Refund
Policies
Returns
Warranty
Switching
Switch your energy deal with Loop. Hassle-free, quick, easy and accurate. Switching...solved!
General
Why should I switch energy tariff?
Why can I trust the Loop switching service?
When do I need to provide meter readings?
Can I correct a mistake in my switch application?
Do I need to let my supplier know if I'm moving house?
Do I need to tell my energy provider that I have Loop?
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Switching process
What happens when I switch energy supplier?
Does it cost anything to switch energy supplier?
What happens after I’ve switched?
How is my personal data used for switching?
Can I cancel my switch?
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Savings
How much can I save by switching?
How are my energy savings calculated?
Tariffs
If I’m on a fixed tariff, when can I switch?
What should I do if my capped or fixed tariff is coming to an end?
What is Economy 7?
What is Economy 10?
If I’ve switched to a tariff that includes vouchers or cashback, when should I receive them?
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Energy schemes
What is the Warm Home Discount Scheme?
What is the price cap?
What does the price cap mean for me?
Does the Price Cap mean I will never pay more than £1,254?
What is a Personal Projection?
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Billing
When should I cancel the direct debit with my old supplier?
How will my new supplier calculate my Direct Debit?
Ratings
How are service ratings calculated?
Confirmation
When should I expect to hear from my new supplier?
How do I receive a confirmation of my switch?
Calculations
How are price predictions calculated?
How are my tariff comparisons calculated?
Complaints
How do I make a complaint?
