Frequent questions: Using Loop

When will I start seeing my electricity usage on the Loop app?

It can take up to 24 hours to connect to your smart meter and start to get readings through. You will receive email updates on our progress. As soon as Loop has your data you will see it in the Loop app.

How are my energy savings calculated?

Loop pulls energy data directly from your smart meter and applies the tariff details entered into your account.  Your data is then analysed to give an estimate on how much you could save from small energy-saving changes.

Can I export my data?

No. There's no download or API access available at the moment.

If you decide to stop using Loop for any reason, we won’t be able to provide any of your data.

What happens to my data on account closure?

If you choose to delete your account it will be closed immediately.  Your personal data on our servers will be deleted within a day and backup data within 30 days.

Any backups of your phone will contain your Loop data but restoring that data is not supported.

If you have any questions before deleting your account, please contact support

Is there a subscription fee for Loop?

Loop is currently FREE.  We only use details from a payment card to validate your address - we cannot use these details to take payment from you in future. In the event that future subscriptions or payments are introduced following changes to our service, you will be notified and can make choices about your Loop account at that point.