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Hello. Search here to find answers to many of our Frequently Asked Questions and also some easy-to-follow self-help guides. Current service issues appear below.
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Loop Knowledge Base
Switching
Switching
Switch your energy deal with Loop. Hassle-free, quick, easy and accurate. Switching...solved!
General
Why should I switch energy tariff?
Do I need to let my supplier know if I'm moving house?
Do I need to tell my energy provider that I have Loop?
Switch and Save: FAQs
Savings
How are my energy savings calculated?
Tariffs
If I’m on a fixed tariff, when can I switch?
What should I do if my capped or fixed tariff is coming to an end?
I can't find my energy tariff on the Loop app
Billing
How will my new supplier calculate my Direct Debit?
When should I cancel the direct debit with my old supplier?
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