1. Loop Knowledge Base
  2. Loop Smart Meter integration
  3. Differences between Loop for smart meter and Clip users

Why can’t I see real time data within the Loop app?

 

If you have a Loop Clip you should see Loop’s live screen within your app which updates regularly provided your usage is above 150 Watts. 

 

 

If Loop is connected to your smart meter you won’t see a live screen in the app. This is because Loop does not have access to your live data. This may be frustrating as you will be able to see live data on your in home display.

The reason Loop doesn’t have access is because we connect to your smart meter remotely over what’s called the Wide Area Network. These remote connections can only obtain one data point every half-hour.

Your in home display is connected to your smart meter over your Home Area Network. Devices connected via this method do obtain live data that updates up to every 10 seconds.