You can download your data straight from our data partner N3rgy if you have access to an in home display (IHD)
NOTE: Downloading your energy usage data from our data partner N3rgy can only be completed in 90 day batches.
Step one:
- Go to the n3rgy Consumer Sign Up page
Step two:
- Enter your MPAN (Where do I find the MPAN?):
- If you have signed up with n3rgy already then select Login and go to Step five below
Step three:
-
Accept the Consent Terms from n3rgy:
![](https://kb.loop.homes/hs-fs/hubfs/image-png-Nov-09-2023-04-09-09-1920-PM.png?width=688&height=382&name=image-png-Nov-09-2023-04-09-09-1920-PM.png)
Step four:
-
Enter your move in date and MAC address (or GUI/EUID) (Where do I find the MAC address?)
Step five:
Now you've signed up with n3rgy you can login and download your data- Go the Consumer Login screen and enter your MPAN again
![](https://kb.loop.homes/hs-fs/hubfs/image-png-Nov-09-2023-04-17-16-3935-PM.png?width=688&height=472&name=image-png-Nov-09-2023-04-17-16-3935-PM.png)
Step six:
-
Select DOWNLOAD MY DATA or ACCESS MY DATA:
Step seven:
-
Select a date range (90 days maximum)
-
The type of data you want
-
Then tap on DOWNLOAD
Step eight:
-
A .zip file containing your data will start to download.
-
When the file has downloaded, open/extract the files from the .zip file.
-
Your usage data will be within a few folders: data/[type]/consumption/1/ as a .csv file, which can be opened with most spreadsheet software e.g. Excel or Google Sheets.
![n3rgy download file folders](https://kb.loop.homes/hs-fs/hubfs/n3rgy%20download%20file%20folders.png?width=314&height=369&name=n3rgy%20download%20file%20folders.png)
-
The file will contain a timestamp and a consumption value (kWh) for each 30 minute interval:
![N3rgy csv file display](https://kb.loop.homes/hs-fs/hubfs/N3rgy%20csv%20file%20display.png?width=570&height=204&name=N3rgy%20csv%20file%20display.png)
-
To download more than 90 days' data, change the time period and download another file.