Logging into the app: How to reset your password

 Please open the Loop app and follow the steps shown in the image below to reset your password:
  1. Tap on "Log in"
  2. From the login screen, underneath the "login button" - click on "Forgot your password"
  3. Enter your email address 
  4. Then click on "Reset password"
  5. A code will be sent to your email address that is needed to enter on the password reset page. Please locate this code either in your inbox / filtered folder or your junk inbox and enter it in the "pin code" field 
  6. Enter your email address and then your passcode
  7. Enter your new password

NOTE: Your new password must consist of one of each of the following items:

  • Upper case letter
  • Lower case letter
  • A number
  • A symbol
Please check your inbox, junk folder or any other folder that you may have created for a response from this email address: noreply@trustpower.io
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How to reset your password 2

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