I’ve completed the sign up flow successfully, but I’m not seeing any data.

Why can’t Loop connect to my smart meter and what can I do about it?

There are a number of reasons why Loop may not be receiving your data.


Usually, it can take a few days for us to successfully connect to your smart meter. We will email you once we have connected.


If after several days Loop hasn’t been able to connect, this can be due to a number of reasons:

  • Connection strength
  • Meter bug
  • Meter type

Note: we are aware that in a minority of cases, a customer’s energy supplier can connect to the smart meter even if Loop cannot.

This is typically due to the meter type - either the meter is from the first generation of meters or is a new meter with a bug that blocks authorised companies that are not utilities from connecting.