Smart Meter energy usage data
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      1. Loop Knowledge Base
      2. Loop Smart Meter App
      3. Smart Meter energy usage data

      I’ve completed the sign up flow successfully, but I’m not seeing any data

      Why can’t Loop connect to my smart meter and what can I do about it?

      45% of meters connect within 2-3 hours, 45% within 24-48 hours and 10% can take longer still or may not work at all. We will email you once we have connected.

      If after several days Loop hasn’t been able to connect, this can be due to a number of reasons:

      • Your meter has been installed in the last month: After your smart meter has been installed it can take a few weeks for your utility to fully register your meters and for Loop to be able to communicate with them. We find this frustrating too! We attempt to communicate to your meter every day and will email you as soon as your meter becomes contactable.
      • Connection strength: smart meters connect remotely via a cellular network. Your home may be in an area of poor coverage.
      • You have a smart meter that has yet to be remotely upgraded: meters installed before 2019 typically need to be remotely upgraded to enable Loop (and other third parties) to communicate with them. Several million of these older meters have been upgraded but there are still several million more to go.
      • An issue with your meter: smart meters are manufactured by several companies and even identical meters can be running different internal software. There are known issues with some meters that may prevent them from talking to Loop. This will be improved over time.
      Loop will continue to request data from your meter but if there is no change after two weeks, we recommend contacting your supplier. Please see I still don't have any smart meter data 2 weeks since registering

      Note: we are aware that in a minority of cases, a customer’s energy supplier can connect to the smart meter even if Loop cannot.

      This is typically due to the meter type - either the meter is from the first generation of meters or is a new meter with a bug that blocks authorised companies that are not utilities from connecting.